Q. How do you store my personal details?
Any information you give us (such as name, address, phone number and email), is stored in a password protected administration area and will only be used to process your order and keep you up to date with Retrospect.
Credit card details will be deleted once payment has been made and order shipped out.
Your details will be removed if requested. Please read our privacy policy
Q. How do i size my own images up?
We prefer that you let us size all your images in photoshop with the latest interpelation software as part of the $15 processing fee. We wont stretch the image in photoshop if it does not fit proportionately into your requested measurements as it may reduce the appearance of the finished peice. Instead we can crop the selected image to better suit your dimensions or print the image at the nearest possible size if you dont want to lose any of the image.
Q. What shall i allow for stretching in the borders?
When the canvas is stretched you will lose the edge of your image as it is wrapped around the frame. This means that you should not crop your image to the exact frame you wish to see on the face of your mounted peice. For small images 20x30 or 25x25 include an extra 3cm width and length of the image that can be wrapped around the frame that will be viewed on the side of the peice. For medium canvases under 50x50 or 60x40 you will need 4.5cm extra width and length and for larger canvas prints 7.5cm width and length. We also offer additional services such as cloning the edges for wrap so you wont lose any of the images. Just enquire with us and we can recommend the best way in which your images should be displayed.
Q. How can i get my picture back?
We prefer if you do not send us your original image unless it is a photograpg or slide that needs to be scanned. Please make copies of digital files before sending them to avoid the unlikely event of us aciddentily losing your originals. If you give us the original photograph or scan then you can collect them or we can arrange for postage or if possibel send them to you with your order.
Q. Which digital camera should i buy?
You can find great digital camera reviews at http://www.dpreview.com. You should be able to find a camera there to suit every purpose and budget.
Q. What are acceptable digital files? Can I send you a picture from my digital camera?
Yes, we will accept your digital image in almost any format though TIF , JPEG or RAW files are best. Generally the bigger the better for the best possible quality reproduction depending on how large you want your final print to be. If unsure just email us your images and we will let you know the maximum size you can print them to.
Q. What Photo Mediums are acceptable to print from?
We need a digital image to print from and can accept most file formats. You can also send us your photos, negatives or slide to be scanned into high resolution digital files as a $20 surcharge this includes the processing fee of $15. The age and quality of your negatives or photographs may make them unsuitable for digital conversion.
Q. Can you do other creative things to my pictures?
Yes. apon request we can convert your images to black and white, add sepia tones enquire further if you want something specific done to your image and we will let you know if its possible or not.
Q. Do you fix scratches and marks on my original?
Apon request we can make alterations to the original image. We can touch up blemishes, scratches and remove unwanted background objects.
Q. How much do the exras cost?
There is a $15 dollar proccesing fee for your digital image. A scanning fee fo $20 applies for negatives or photographs which includes processing fee above and digitally remastering your photo using the latest technology. The age and quality of your negatives or photographs may make them unsuitable for digital conversion.
Q. Do I need to coyright my work?
No. In Australia there is no system of registration for photographs but Copyright automatically applys to your own work from the first time it is recorded, as long as you have not copied another artists work. You do not need to register your work unless you are disputing it or sueing someone for reproducing your own work without permission. We cannot legally reproduce your work without your permission and will gladly return any images or photos sent to us.
Visit the Australian Copyright Council for more information on copyright laws and protection http://www.copyright.org.au/.
Q. If I create my own digital files. How large should I make them?
Ideally the bigger the better, your print will be better quality and clarity the higher the resolution. However we have fantastic interpelation software that can upsize your image from as little as one megabite.
Q. What special instructions does my photographer need to shoot my work?
If you are having a professional photographer shoot your work, be sure to get high resolution digital files on a CD or DVD.
Instruct your photographer to take extra care ensuring the piece is evenly lit.
If you work in oils, acrylics, or any other highly reflective medium, your photographer will need to polarize both the light source and lens.
Q.What is Digital Image Resolution?
Digital image resolution is the size of your image, measured in pixels ("picture elements"). A high-resolution image (such as 1600 x 1200 pixels) will result in a better printed photo than a low resolution image (such as 320 x 240 pixels), all other things being equal. If the resolution is too low for the size of the print chosen, the photograph will look fuzzy and indistinct. We recommend that you always use the high resolution setting on your camera to ensure the best prints.